1. Order Processing
All orders placed on alevonlabs.com are processed only after successful payment confirmation.
Orders are typically processed within 2–5 business days, unless otherwise stated on the product page.
Custom-built, pre-order, or high-demand items may require additional processing time.
2. Delivery Timeline
Estimated delivery time is 8–15 business days from the date of order processing, depending on:
- Product availability
- Shipping location
- Courier partner operations
- Regulatory or transit conditions
Delivery timelines are estimates and not guaranteed.
3. Shipping Coverage
We currently ship across India. Shipping availability may vary based on serviceable pin codes.
For special delivery requests, customers may contact us before placing an order.
4. Shipping Charges
Shipping charges, if applicable, will be displayed at checkout before payment confirmation.
The Company reserves the right to revise shipping charges without prior notice.
5. Order Tracking
Once your order is dispatched, tracking details will be shared via:
- SMS
- WhatsApp (if applicable)
Customers are responsible for monitoring shipment updates.
6. Delivery Attempts
Courier partners will attempt delivery as per their standard policies.
If:
- The customer is unavailable
- Incorrect address is provided
- Shipment is refused
The order may be returned to us. Re-shipping charges, if applicable, must be borne by the customer.
7. Risk of Loss
Risk of loss and title for products pass to the customer upon successful delivery to the shipping address provided.
Customers are advised to record an unboxing video at the time of delivery in case of transit damage claims.
8. Delays Beyond Control
We shall not be held liable for delays caused by:
- Natural disasters
- Government regulations
- Customs or regulatory inspections
- Courier disruptions
- Force majeure events
9. Incorrect Address
It is the customer’s responsibility to provide accurate shipping information. We are not liable for delivery failures due to incorrect or incomplete address details.